Most frequently asked questions

Frequently Asked Questions (FAQ)

TheExpertCafé is a tight-knit B2B community of marketers, for the marketers. As a professional, you get to have your say in how marketing develops. Your opinion here at TheExpertCafé matters to decision-makers around the world. Our surveys are designed to gather the most valuable information from you, based on your experience as a marketers. TheExpertCafé also has a dedicated forum where experts are free to exchange information and network.
In case you do not find your city on the list, you can always opt for the option 'Others'.
Refresh the page and recheck your inbox, do check your SPAM/JUNK folder as well. Under the circumstances of not receiving it for more than three days, please bring it to our notice by mailing to us at usasupport@TheExpertCafé .com and we shall do the needful.
TheExpertCafé gives you different ways to increase your earnings.
  1. Update your profile regularly to qualify for more surveys.
  2. The exciting contests on social media carry additional points. Participate & Enjoy!
  3. Refer more people. Every eligible referral will earn you more points. (Read TnC for referral program)
The points earned have a validity of 12 months, post which the points automatically expire.
Complete/ Update your profile with TheExpertCafé . (In case you haven't already done) Add our helpdesk IDs - usa@TheExpertCafé.com and usasupport@TheExpertCafé.com to your contacts/ safe senders list, so that our e-mails don't go to your spam folder.
Yes, you can take part in surveys through any mobile device, tablet or PC/laptop. Although some surveys are only compatible with mobile devices, we would request you to kindly observe the same cited in survey invite in such scenarios.
Unless explicitly specified in the survey that it can be completed in multiple iterations, most survey links are valid for one-click only, we suggest you try to finish the survey in the first attempt.
You earn reward points after fully completing surveys, which can be redeemed for gift vouchers, coupons, and products as per your choice.
Log in to your TheExpertCafé account with your ID and password to see the accrued reward points on the dashboard. You can also see the history of your total earned/spent points under the sub-section.
If you are a regular user of products and services related to marketing and have a point of view on them that you would like to share with decision makers, then TheExpertCafé is the place for you. Through its surveys, TheExpertCafé enables you to share your views and influence decision-makers across marketing industry. What's more, your opinions will earn you exciting prizes! Each survey you successfully complete will help you win reward points and a variety of gifts and vouchers.
TheExpertCafé caters to organizations and/or market research companies seeking authentic consumer opinions. We help them by delivering your views on issues related to their products or services and are accordingly remunerated for this service. Our members are in turn, rewarded for their time and participation in each survey.
While the community opinions reach clients and organizations worldwide, TheExpertCafé is currently open to the legal residents of the USA.
You can register with us by signing up on www.TheExpertCafé .com. You will be asked to provide some basic information during your account creation, as well as some information about yourself in order to participate in our numerous surveys. After you sign up, you will be sent a confirmation email in order to finalize your registration.
To ensure optimum value of your time and opinions, we will invite you only to those surveys that best match your demographic profile and interests. In order to do so, TheExpertCafé requires a certain level of personal information from you. This information is used only to profile each member for our surveys. TheExpertCafé respects the privacy and supports the rights of its members by limiting the use of its information for legitimate marketing research purposes only. To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles.
When you fill out a survey, TheExpertCafé uses your responses along with other participants' responses to inform our clients about your thoughts towards their marketing oriented platforms related to ads, social media and more. The registration information you fill out gives clients a general picture of what type of people filled out the survey: how many men versus women, the average level of education, etc. We use your email address to send you invitations to participate in new surveys and to contact you with messages about TheExpertCafé . We use your postal address to mail any survey-related incentives or product samples. Please read our privacy policy for more information.
We store your information for 90 days. If you wish to be removed from our database, please contact us on usasupport@TheExpertCafé .com.
We will send you an email welcoming you to TheExpertCafé . After that, we will contact you periodically by email to ask you to participate in a survey. The email will contain all the information you need to participate, including the URL to visit to take the survey. When you take a survey, you'll have the opportunity to earn points and win prizes.
Emails will be our primary means of contact. We use your email address to send you invitations to participate in new surveys and to contact you with messages about TheExpertCafé . However, on occasion, we may contact you by SMS, by calling you or by sending a postal questionnaire to your registered address. We would take your permission to do so, where possible. You will always be able to clearly identify any communication from us - emails and letters will come specifically from TheExpertCafé , text messages will always say 'TheExpertCafé Research', and in any phone call, we will clearly tell you that it is someone calling on behalf of TheExpertCafé . All our surveys are for genuine research purposes, and your answers will never be used to try to sell you something at a later date.
No. While we look forward to your continued participation with TheExpertCafé and it's surveys, you will be under no obligation to sign up with us for a minimum period of time. If at any point of time, you wish to unsubscribe or cancel your TheExpertCafé membership, please log-in to your account and click on the Account Settings icon on the top right corner (dropdown next to your avatar) and select "UNSUBSCRIBE". You will then be asked to confirm your account termination.
Based on the information given when you register with us, we will invite you to participate in surveys related to global marketing platforms in the realm of ads, social media, user based content and more. Our surveys give you an opportunity to express your opinions on a number of issues related to use of such platforms from a marketers perspective, hence shaking up the future of these said platforms. You could be asked for your feedback on a digital advertising platform, or put forth your views on certain media trends. Some surveys may ask you to express opinions in your own words, while others would simply require you to click on your preferred options amongst many.
Each survey we invite you for is based on a careful analysis of your profile and interests. However, if you do not wish to participate in a particular survey, you could always choose not to participate in the survey. Hopefully, there will be other surveys that will interest you.
Absolutely! You will not be required to make any payment to become a member of TheExpertCafé . On the contrary, we will offer you a joining bonus of $15 and each survey you participate in will earn you reward points which can be redeemed for vouchers and exciting prizes! TheExpertCafé is not going to sell you anything. We are only interested in your opinions.
Every time! Your time and opinions are important to us and will be significantly rewarded. Each survey you complete successfully in will help you win reward points which can be redeemed against gift vouchers, gifts etc.
The chance to earn reward points begins from the moment you get registered with TheExpertCafé . A successful registration will fetch you a handsome joining bonus and for each survey you complete successfully, you could win anywhere between $15-$100 (depending on the type and complexity of the survey). TheExpertCafé also offers you many other opportunities to build your points, like a referral bonus.

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Thank you for your interest in our services. You can find information about our products and services on our website at borderlessaccess.com. In case you have any questions which our FAQs section has not been able to address; Or if you have any thoughts on how we can make TheExpertCafé work better for you, do get in touch with us at usasupport@TheExpertCafé .com.