TheExpertCafé Private Limited (“Company” or “we” and through similar words such as “us,” or “our) is a global digital Market Research products and solutions company. Company is the pioneers of online panel services in emerging markets, with its 5.8 million proprietary panellists in 34 countries, conducting over 6.8 million surveys annually.
We foster a free, fair and welcoming environment for all the individuals, panellists where we value diversity and unique contributions and do not tolerate any form of discrimination.
This policy on diversity and inclusion (“Policy”) has been framed on the universally accepted elements of diverse and inclusive society pronounced by United Nations’ Department of Economic and Social Affairs (“DESA”) and under the provisions of the applicable laws globally and which enshrines such principles, including but not limited to, Constitution of India (“Constitution”), the Equality Act. The objective of this Policy is to lay down in detail framework for the Company for promoting and monitoring equality, diversity and inclusion amongst our valued Panel members (“Panellists”).
The Company’s global business and panel building teams assess the issues that the Company faces with respect to the diversity and inclusions and creates robust frameworks to practice our beliefs. One of the core values of the four (4) core values of the Company is Respect for Individuals which may be viewed on our official website:
“We foster an environment where we value diversity and unique contributions. We create a trusting, open and inclusive environment by treating each person in a manner that reflects the culture of TheExpertCafé .”
Company is committed to understand cultural nuances and create a diverse and inclusive environment for its Panellists and other related stakeholders for the purposes of abiding Company’s core values.
The Policy shall be applicable to any and all of the Panellists of the Company. This Policy further shall be applicable for survey selection practices, including but not limited to, the following:
The Company believes in equity and recognises the diversity and inclusion inter alia by the following practices:
Each member in every level of the Company participates in promoting this Policy:
Notwithstanding the foregoing, this Policy shall not be applicable in the survey requires a specific target audience, such as, applicable only to a certain age group, demographics, gender, region, education, healthcare information, ownership of device/ product, work experience/ designation or any other client requirements.
Provided, however, the Company takes appropriate consents from its Panellists prior to commencing with the aforesaid surveys. The Company shall not proceed with the survey without taking the prior written consent from the Panellists taking the said survey/s.
The Company had inter alia following observations, upon implementing the Policy:
In lieu to this Policy, the Company does not discriminate between its Panellists based on ethnicity, color, religion, sexual orientation, political affiliation, national origin, age, disability or any other related factors, save and except, the conditions mentioned in Section 7.
In the event of any discriminations, concerns or issues, the Panellists shall file the complaint to the Company by mailing at email@example.com and in the following manner:
The Company reserves the rights to change the aforesaid stipulated timelines pertaining to the complaints or as may be required under applicable laws.
For the purposes of Section 9, all the complaints shall be treated in strict confidence and any information shall be disclosed on “need to know” basis.
All the present and prospective clients and other related stakeholders may ask queries, provide suggestions at:
Panel Engagement Team: firstname.lastname@example.org.
This Policy should be reviewed annually. The review process should include an examination of the compliance of the applicable legislations, performance indicators and consultation with members of the Company.